Fraudsters are reportedly hacking Amazon accounts across the UK to steal sensitive financial information from victims.
A woman named Molly shared a warning on TikTok after receiving a call from someone falsely claiming to be from Amazon’s call centre.
Molly was “so annoyed” that she had fallen for the scam, telling viewers: “I always delete texts and emails – I’m very clever when it comes to these and thought nobody could pull the wool over my eyes, but they have.”
When Molly answered the cold call, the caller claimed to be from Amazon’s fraud team.
“I was about to hang up, but she told me my account had been compromised,” Molly explained.
The woman convinced her she was a real Amazon employee, instructing Molly to go into her online shopping basket and look for a receipt of an iPhone 16 order.
When she checked her Amazon basket, no order was listed.
The alleged employee then told her to refresh the screen which led to eight iPhone 16s appearing in Molly’s basket.
As she tried to delete them, more kept appearing, prompting her to anxiously ask the caller for help.
According to the Daily Express, Molly was told “not to worry” and that unfortunately her online account would have to be terminated.
To shut down the account, she was told she’d receive a “one-time code” on her device.
“She told me to click on the one-time code and sign out of my Amazon account and then go into Google Chrome,” Molly explained.
The caller’s tone shifted, growing impatient with Molly, which raised her suspicions that it might be a scam.
Molly checked her account after the call and noticed that the iPhones had been removed from the basket.
The one-time code and phone number the scammer called from had also disappeared.
Several commenters revealed they had also encountered similar scams in the last month.
Molly then explained that the phones are a decoy used by scammers to convince the victims their account has been compromised.
She offered advice she had received from Amazon, saying: “They get in through the mobile network and once you click on your app that’s when they hack the phone.”
“So please all be careful, I’ve had to change all my passwords and cancel my bank cards as well, which is really frustrating.”
Have you lost money to a scam? Contact National Fraud Helpline. Call 0333 0033218 or fill out our Claim Form.